Background Established in 1996, Crown Bakeries is a US-based bakery manufacturer with eight plants across T ennessee, Georgia, Massachusetts, Philadelphia and South Dakota. Crown produces a variety of quality baked goods including burger buns, pastries, and croissants. They are quickly growing and have become a trusted partner for baked goods across industries. This means an incredible amount of product information and data is coming out of their ERP system, Sage X3. Challenges Although the central ERP system was efficient, turning all of its data into actionable information required another product. Crown had faith in all of its employees, but felt it would need to allocate resource to a business intelligence project and either train or recruit for new skills, turning its people

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