Sangoma.com The Customer Located in Elwood, Indiana, ELSA, LLC, along with their Japanese parent company Sakamoto, specializes in the fabrication and assembly of fuel tanks, exhaust systems, and structural components for OEM customers and applications. Business Challenges When the ELSA Corporation purchased their digital phone system in 1998, it was based on technology designed in 1986 to last for 30 years. As voicemail technology became mainstream, they happily added a component Voice Mail System to improve on communications. However, as they closed in on the end of the 30-year lifespan of their system, the 1980s technology, regardless of how sophisticated it was then, may just as well have been a relic of the Dark Ages. Bob Bakehorn, ELSA Information Systems Group Leader, says the

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