Credit union achieves record-high Net Promoter Score during 42,000- member digital banking conversion
Credit union achieves record-high Net Promoter Score during 42,000- member digital banking conversion
2 PagesBACKGROUND San Mateo Credit Union (SMCU) planned to convert 42,000 online banking users to their latest digital banking platform. The credit union needed a third-party partner that understood the importance of reporting, call recording, scripting, training, and with a track record for delivering the highest level of service. SOLUTION SMCU chose Vericast to provide augmented contact center capacity to ensure its members received the highest level of dedicated care throughout the digital banking conversion.
