MAY 1 Organization wide opportunity identified MAY 5 Brainstorm video resource email distributed to SGI APR 30 Call comes into Experience Team AMA MAY 4 Video shot, edited, and uploaded to Brainstorm MAY 5 192 visits, 24 minutes per day saved THE OPPORTUNITY Working together, SGI and WBM Technologies are providing on-demand technology adoption support, using an always available standing Teams session, or “Ask Me Anything” (AMA) service. • On April 30, 2020, an SGI adjuster joined the AMA, wondering if there was an easier way to extract and save claim photos that were received via email. • Some claims had hundreds of photos embedded in one email, requiring an adjuster to spend hours clicking and exporting each photo individually into the system. • The WBM Experience Team create

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