Opsview is a global IT Systems Management software business. Their systems allow their clients to monitor their IT networks at a glance, from 2 to over 20,000 devices. Opsview? s enterprise customers include globally-recognised blue chip companies and organisations including C isco and UPS. Opsview is headquartered in the UK with a US office in Boston providing sales and technical support to its large North American customer base. FLE XIBLE Opsview wanted to track customer service, from support tickets issued to customer visibility, service-level agreements and reporting. With a flexible platform like Service C loud®, Opsview found they could really understand their customers. CREATING TRUE CUSTOM ER VISIBILITY POWE RFUL Fantastic reporting creates great customer vis

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