Smart Europe GmbH, aiming to lead in premium electric mobility and online auto sales, partnered with Conduent to create a multilingual customer engagement hub supporting its digital-first strategy. The center delivers omnichannel support across sales, logistics, after-sales services, complaint management, and 24/7 roadside assistance in all European languages. By combining skilled human support with digital solutions, the hub optimizes the consumer journey, meeting timelines, sales, and customer satisfaction goals. It also enables smart Europe to digitally transform engagement with a model that drives excellence and exceeds customer expectations.

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