Conduent CXNow is a cloud-based Contact Center as a Service solution that helps government agencies rapidly deploy secure, agile, and scalable contact centers. It provides omnichannel engagement through voice, chat, SMS, IVR, and email, supported by advanced analytics, automation, and CRM integration. CXNow enables agencies to adapt quickly to changing demands, scale resources efficiently, and deliver personalized constituent experiences. Outcomes include 40 percent cost savings, a 30 percent decrease in inquiries, and a 75 percent reduction in call backlogs. With modular design, best practices, and strong security, it ensures operational excellence and improved engagement.

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