Citizens Financial Group, a major financial institution, partnered with Workhuman to revamp its employee recognition program, launching Credo Awards in 2019. The new peer-to-peer platform, aligned with the company's core values, offers real-time recognition, a mobile app for broader reach, and data-driven insights. The program has generated over 168,000 recognition moments across 96% of employees. This increased engagement has led to improved employee retention, with turnover halved for those receiving 10-12 recognition moments annually. Credo Awards has become crucial to fostering connection and reducing turnover, especially post-pandemic.

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