MAB Community Services, a Massachusetts nonprofit with 600+ staff supporting individuals with disabilities, partnered with ADP’s Professional Services to overhaul inefficient, paper-heavy HR operations. With ADP consultant KC Cokenour’s support, MAB implemented a tailored HR roadmap that eliminated paperwork, streamlined onboarding, improved benefits administration, and empowered employees with self-service tools. A major success was digitizing open enrollment, boosting data accuracy and efficiency. Meanwhile, in Ontario, Deuce Tattoos owner Lisa Fiorotto-Bickert transitioned from spreadsheets to ADP Workforce Now On the Go, gaining reliable payroll processing, CRA compliance, and excellent customer support, all while saving time and reducing stress.

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