CASE STUDY Situation – How to increase CPG operations efficiency while reducing cost Brand-based competition increasingly included cost cutting wars. Grocery chains stepped up their usual price pressure. Activist investors pushed for brutal cost reduction. But The Lab’s client wanted to achieve cost reduction and satisfy new demands from customers. For example: Consumers wanted less sugar and salt, so recipes had to be reformulated. Discount club retailers demanded new packaging. This required lean, sustainable ways to improve productivity and CPG operations efficiency. Plant production infrastructure was up to date. Recently-installed enterprise resource planning (ERP) technology promised to increase productivity to achieve cost cutting. It did not. A frantic internal CPG operat

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