Case StudyThe Challenge Courtyard by Marriott’s Theme Park Entrance hotel, one of the highest-rated in the Marriott chain, was looking to improve their already stellar reputation for guest satisfaction. To do that, they would have to find a way to increase guest engagement, provide information about on-site and off-site activities, and promote their Marriott Rewards program. They would also need to collect valuable customer data in order to help them fine-tune their messaging. To achieve their goals, Courtyard by Marriott partnered with SoftBank Robotics America (SBRA), a thought leader in customer- experience tech, to launch a pilot deployment of Pepper in their lobby. This allowed them to run multiple content campaigns and enhance their on- property experience, while also b

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