Couchsurfing was searching for a solution that would improve trust between its users. With members from over 100 countries, Couchsurfing had no way of truly verifying who their members were. “An address, credit card, or phone number doesn’t verify a user’s identity directly. Rather it demonstrates access to these components. While each of these is useful in its own way, we wanted something even stronger.” said Don Fultz, Head of Trust and Safety at Couchsurfing. Couchsurfing wanted to ensure that their Verified members are who they claim to be, by implementing a robust identity verification process, while keeping it easy for members to join their platform from around the world. If users could voluntarily verify themselves, this would in turn increases trust and safety in the

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