BACKGROUND Core Health & Fitness, a global manufacturer of the number one and two brands of fitness equipment, was using an outdated collections tool that still required customer invoices to be printed and mailed out daily. With over 30,000 active customers and roughly 6,000 of those customers having revolving balances, it became obvious to Core that its current collection methods were not sustainable long term. Previous to implementing Esker, Core was operating with a primarily manual collections process, using a tool that provided very limited visibility and no KPI reporting functions. Invoices couldn’t be emailed, and in order to attach an invoice to a customer account, it had to be downloaded, uploaded, then attached in an email. All of these tedious, time-consuming manual to

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