Share this Copel, or Companhia Paranaense de Energia, is an electricity and telecommunications provider based in the state of Paraná, Brazil. Founded in 1954, Copel went public in 1994, and in 1997 it became the first company from the Brazilian electricity sector to be listed on the New Y ork Stock Exchange. Employing over 8,500 people, Copel directly serves 4.5 million customers across 395 cities, including 3.5 million homes, 82,000 industrial plants, 382,000 commercial establishments and 360,000 rural properties. Business challenge With its business continuing to grow rapidly, Brazilian energy company Copel needed to ensure that it could provide exceptional service to an increasing number of commercial and residential customers. Transformation Copel upgraded to two IBM® Power Sy

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