About SendGrid is a proven, cloud-based customer communication platform that drives engagement and business growth. SendGrid’s challenges SendGrid wanted to create a comprehensive onboarding program to welcome new employees to the company, but they were struggling to coordinate multiple people and departments. • Building a streamlined system that ensured a consistent experience for all new employees. • Coordinating efforts across multiple stakeholders and departments. • Creating a central communication hub where new hire FAQs and pre-boarding tasks could be easily accessed.

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