Business Challenge Business Challenge In February of 2016, Convene Conference Centers acquired The Hub – Serti’s rst customer to utilize its traditional eSignature technology coupled with easy, online payment capabilities. Prior to the acquisition, The Hub needed an ecient contract and payment process as well as a greener, more sustainable solution to reduce paper consumption and expensive storage challenges. Employees were allocating too much time toward administrative tasks. The company was on the verge of increasing its headcount to keep up with the high demands. Before Serti, it took The Hub 3 additional days to process credit cards for the deposit. Operations would charge the remaining balance prior to every event. Each transaction required the re-keying of data, allowing for huma

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