Following a 2006 settlement with the federal government that required electronic contract tracking, Walt Landen, SVP & Deputy General Counsel for American Medical Response, Inc. (AMR) was tasked with implementing a system that would drive efficiency and bring improvements in contract management and workflow automation. One of America’s leading providers of medical transportation, AMR provides services in 40 states and the District of Columbia. More than 28,000 AMR professionals work together to transport more than 4.8 million patients annually in critical, emergency and non-emergency situations. At the time, AMR was a $2-3 billion company with a legal department of 10 responsible for the origination, review, and negotiation of client agreements. The contract management system was

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