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Contact Center Success in a Clinical Research Environment

Contact Center Success in a Clinical Research Environment

USAN
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CASE STUDY CLINICAL SUCCESS: Contact Center Success in a Clinical Research Environment Clinical Research Organization (CRO) Accelovance © USAN ¦ 2013 ALL RIGHTS RESERVED cASe StUdy: CONTACT CENTER SUCCESS IN A CLINICAL RESEARCH ENVIRONMENT As an award-winning clinical research organization (CRO), Accelovance prides itself on delivering superior customer service to everyone it serves: pharmaceutical companies sponsoring

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