CONTACT Playbook For CENTER AICONTACT CENTER AI AVAAMO CONTENTS Introduction 03 04 05 07 08 11 13 15 Why You Should Modernize Your IVR Why Contact Center AI is the Future of Customer Care Contact Center AI: Automating the Customer Experience Requirements of a Contact Center AI Best Practices to Implement a Contact Center AI Building a Contact Center AI with Avaamo Conclusion CONTENTS 2CONTACT CENTER AI AVAAMO INTRODUCTION The primary purpose of an IVR was to automate and speed up interactions with customers, suppliers and stakeholders requesting information or changes to their services. Since the 80’s, contact center infrastructure has been periodically updated as technology evolved from DTMF to CTI and more. However, on the surface, not much has changed in the last 15 years. Lo

Join for free to read