CHATBOTS vs. CONVERSATIONAL AI What’s the difference? Artificial Intelligence has made enormous progress and end users used to texting and messaging have become comfortable with conversational interfaces. The first wave of chatbots launched on Facebook failed to deliver on the hype. The next generation of technology called Conversational AI has begun to deliver on the promise of executing judgment-intensive tasks just like humans.HOW DID WE GET HERE? What drove this chatbot hype? The hype that bots would become the next great thing can be attributed directly to app fatigue. Consumers currently spend most of their time using apps created by Apple, Google and Facebook. Bots presented a new way for companies to adopt nascent natural language technologies to generate traffic, us

Join for free to read