1 CASE STUDY Condor Client Problem Sector FACT24 version FACT24 in use since Solution Benefits First on the Scene Aviation FACT24 ENS essential 2003 ?Notification of specialists via telephone, mobile phone or SMS ? Spontaneous conference calls for emergency task force ? Communication solution can be deployed at international level “In the event of disruption to flight opera - tions, FACT24 lightens the load for the Opera- tions Control Center in the all-important first few minutes by taking over reliable notifica - tion of the crisis management team. The smooth, fast arrangement of global confe ence calls helps the crisis management team to get the situation rapidly under control and enable normal operations to be resumed as soon as possible.” At Condor, immediate response to a

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