1 CASE STUDY dwpbank Client Problem Sector FACT24 version FACT24 in use since Solution Benefits First on the Scene Situation Banks and insurance FACT24 ENS advanced 2005 ? Automated alerting and notification by telephone within seconds, optimized confirmation procedure by notified parties ? The service functions independently of hardware and software ? No technical backup needs to be provided by the client company ? Qualified reporting of all phases and activities throughout alerting procedure ? Simple Internet-based administration and configuration of notification and conferencing scenarios Thorsten Felix, deputy emergency operations officer at dwpbank “Our IT systems are subject to in- creasing complex requirements of availability and stability. FACT24’s automated communic

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