ResultsCX, through its Huntswood division, helped a leading UK energy supplier unify and streamline its complaints handling across three brands. By conducting an independent review, they addressed inconsistent complaint definitions, over-reporting, limited agent autonomy, and fragmented data. This enabled more accurate reporting, empowered frontline agents to resolve issues confidently and quickly, and improved root cause analysis. As a result, ResultsCX significantly boosted first-contact resolution by 85%, enhancing regulatory compliance and customer outcomes.

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