CASE STUDY: COMMUNITY SERVICES ADMINISTRATION SUPPORT - MENTAL HEALTH Administration Secretaries and Admin Support - Mental Health Services Single Point of Entry WTE: 86 staff BACKGROUND The client provides Community Mental Health Services from 12 separate localities to a widely dispersed geographical population. The administration functions in scope support Psychiatry, Learning Difficulties, Rehabilitation, Discharge, and Medical records through teams of medical secretaries, receptionists, medical records and outpatient clerks. STUDY FINDINGS Meridian undertook a three week study, working with the local management team. We identified a number of areas which, if addressed, would substantially improve operational performance, MI and clearly identifying where spa

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