Community Fibre Limited (CFL) partnered with Cognizant to improve operational efficiency through the rapid, three-week deployment of Microsoft Power Platform. The initiative automated 13 processes and 29 variants across lead reporting, billing, invoicing, and business development, resulting in an 85% reduction in process handling time—saving 12,000 hours annually—and a 25% improvement in cash flow. Citizen developers at CFL created hundreds of automated flows and apps, while a new governance structure and integration with Microsoft 365 and Dynamics 365 positioned the company for continued digital transformation and scalability.

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