Case Study

College of the Mainland: When Disaster Strikes

College of the Mainland: When Disaster Strikes

College of the Mainland, Meet Nelnet Campus Commerce College of the Mainland is a community college located in Texas City, Texas, named for its location on the “mainland” portion of Galveston County. Prior to 2006, the college relied on students to make in-person payments at the cashier’s window. This cumbersome process often resulted in delayed payments — and it required the understaffed bursar’s office to call and collect payments. “We really needed to contract out with someone to have an online payment plan option,” says Andrea Fillip, bursar at College of the Mainland. This would allow students to set up automatic monthly deductions rather than calling or coming in each month, with the added benefit of reducing workload for the bursar’s office. After examining a variety of

Join for free to read