PPC/RCC Customer Perspective When Disaster Strikes In the last ten years, and especially in the wake of Sept 11, state and local officials have had to rethink the role of their public safety agencies. In addition to the typical requirements of everyday 9-1-1 emergency calls, they are increasingly being called upon to respond to terrorist attacks, wildfires, chemical spills, pipeline ruptures, train derailments, bio-hazards, and other wide-scale e

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