Royal Mail is the national postal service of the United Kingdom responsible for mail collection and delivery in the UK. Solution Results About Objective Coaching development for people managers Casestudy www.impactinternational.com In 2009 Impact UK were approached by Royal Mail to deliver a coaching programme. Royal Mail’s strategy includes: § Meeting customer needs through innovation and efficiency § Delivering market-leading quality of service § Delivering change through engaged and flexible people Royal Mail recognised that providing coaching development for their people managers would better enable them to meet these strategic goals. Impact developed a two-day workshop which aimed to provide managers within Royal Mail with coaching tools and skills to use with their t

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