“ With Fusion Essence, system processes are quick enough to capture customer needs and provide much improved customer service. ” Dr Gideon Muriuki Managing Director, Co-operative Bank of Kenya CASE STUDY Co-operative Bank of Kenya Boosts Profits by 31%2 FINASTRA Case study About Co-operative Bank of Kenya Founded in 1965, the Co-operative Bank of Kenya Limited (Co-op Bank) is the second largest local bank in the country by volume of customers. The bank’s mission is to offer value-added financial services, with special emphasis on Savings and Credit Cooperatives (SACCOs) through a growing and effective network of service points, excellent customer service and a highly motivated team of qualified personnel. The Challenge With its sights set on ambitious local and regional expansi

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