CLIENT NAME: U.S. HEALTH INSURANCE FIRM/PARTNER WITH CHENEGA Chenega’s client is a US-based provider of health insurance services. The client’s investment in product innovation amalgamated with financial expertise enables them to offer competitively priced, comprehensive coverage health insurance services. CHALLENGES: Chenega’s client had multiple, disparate primary administration systems inherited through mergers and acquisitions. The multiplicity of data sources and lack of standardization adversely impacted the organization’s productivity and operational efficiency. The challenges in accessing data and consequent longer information access times led to reduced call center efficiency and customer satisfaction. In order to achieve their objectives, the client needed a

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