CLIENT NAME: COVENTRY HEALTH CARE/PARTNER WITH CHENEGA In May of 2013, Coventry Health Care became a part of Aetna. We are excited to join together with common values and a common mission: empowering people to live healthier lives. Together, we are developing solutions to improve the quality and affordability of health care. CHALLENGES: Coventry had multiple, disparate primary administration systems inherited through mergers and acquisitions. The multiplicity of data sources and lack of standardization adversely impacted the organization’s productivity and operational efficiency. The challenges in accessing data and consequent longer information access times led to reduced call center efficiency and customer satisfaction. In order to achieve their objectives, Coventry nee

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