CLIENT NAME: MAJOR U.S. BANK/PARTNER WITH L&T A leading global bank, providing broad range of financial products and services, including consumer, corporate and investment banking, securities, transaction services, and wealth management. The bank has millions of customers globally and does business in more than 100 countries. CHALLENGES: The bank was facing inconsistent and unpredictable support services which were misaligned to their business priorities. They needed to reduce mean time to resolve (MTTR) of production incidents. Also, they wanted to eliminate wastage of human efforts on mundane tasks and reduce human dependency by automating high availability of business-critical systems. Lastly, they wanted to increase any time support to end users for improved pro

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