CLIENT NAME: GOLDMAN SACHS Goldman Sachs is in 32 countries, a banking and financial services institution with value of 85-billion-dollar portfolio and serves over 60 million customers that includes retail and commercial banking, investment banking, and wealth management customers. It is listed on the top stock exchanges of the world CHALLENGES: Goldman Sachs wanted to strengthen its debt recovery process, as well as ensure timely compliance to regulations. The loan recovery department’s existing process for debt collection was overall largely based on workflow that involved the use of legacy systems and antiquated technologies. This process was not viable to manage rapid credit growth registered by the company in recent years, given its aggressive retail asset acquisi

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