CLIENT NAME: DEPARTMENT OF DEFENSE/PARTNER WITH GUIDENT TECHNOLOGIES (NOW CRGT) DoD is an executive branch department of the federal government of the United States, charged with coordinating and supervising all agencies and functions of the government concerned directly with national security and the United States Armed Forces. The Department is also the largest employer in the world, with 1.3 million active duty servicemen and women. CHALLENGES: The challenge was to create a service management accelerator that spanned across custom application development, product implementation support & maintenance, product integration and customization to deliver global field service and mobility solution. It also needed to address the following areas: service initiation, service exec

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