CLIENT NAME: CELL C/PARTNER WITH TCS Cell C is a South African mobile company, offering consumers a wide range of prepaid, hybrid and postpaid products and services, including voice, data and messaging services, offering products and services to 21 million active subscribers. CHALLENGES: Cell C's call center system was struggling due to disparate applications, siloed data, and time consuming manual processes. With manual interventions and digital channels that were not resilient enough to provide their customers with a seamless and timely service, Cell C was unable to provide a connected digital interaction to their customers across all channels. SOLUTIONS: Akvarr partnered with TCS to assist Cell C to design and implement a next-generation call center management sy

Join for free to read