engagement profile Page 1 Client Confidential - Maintenance Services Resourcing Review and Civil Maintenance Benchmarking the challenge A regional Australian water business has implemented a Productivity Improvement Strategy based on an in-house model which continues to be the preferred option for delivery of maintenance services. Whilst the business made it very clear that undertaking formal market testing of Civil and EMM maintenance services was highly unlikely in the short to medium term, there was an expectation from Board that future contracting options for maintenance services still needed to be clearly understood. The water business engaged Marchment Hill Consulting (MHC) to undertake a Resourcing Review to investigate alternate Contract Model Options for their

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