engagement profile © 2015 Marchment Hill Consulting All Rights Reserved Page 1 Benchmarking of maintenance services through market testing the challenge Our client, an urban water business, was directed by their State Government to reduce costs to place downward pressure on water prices. The water business uses an internal workforce for the delivery of their maintenance services, and had identified its Civil, Mechanical & Electrical Maintenance services as an area with potential cost reduction (among other initiatives). Our client wanted to conduct benchmarking through external market testing to identify, and potentially capture, savings in its maintenance cost. Marchment Hill Consulting (MHC) was appointed to the role of Strategic Advisor & Project Support,

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