A journey to brilliant customer service... Comcast Corporation is one of the USA’s largest video, high-speed internet and phone providers. Their products and services entertain millions of people but after disappointing feedback they knew they urgently needed to reboot the customer experience. They’ve invested heavily over the last few years and have created some outstanding and innovative new products and services. But products are only ever part of any story. To transform customer service, Comcast knew they had to empower their people, boost morale and create a culture where every single employee could deliver an unbeatable customer experience. To transform their customer service, Comcast knew they had to empower their people. t +44 (0)117 9411 200 www.thisishome.co.uk ©

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