Challenge: With its central downtown location, General Manager Halley Karas says the hotel has a very strong base of business clients during the week. “Business travellers are a growing segment of our client base,” says Karas. “There are a lot of corporate headquarters in downtown Columbus and our biggest accounts are consulting firms that do work for those companies.” As a 188-year-old landmark hotel in downtown Columbus, “This is not like any Westin you’ll ever see anywhere else,” explains Karas. But, in addition to the elegance of soaring ceilings, marble floors, stained glass, and spacious accommodations, the Westin Columbus needs to provide the business services guests need and want. The Westin Columbus is a franchise property owned by Ultima Hospitality and part of the

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