Challenge: Terry Jarmon, IT director in the Cal State Fullerton Digital Print Services Department, had a successful and high-performing in-plant print operation, but did not have the type of data that would allow him to show senior college administrators that the department was indeed a better production option compared to outsourcing work to local commercial print shops. The department was on the verge of moving to a new facility, and Terry wanted data that could help him make the case that it was worth the college’s continued investment. Even more than that, Terry wanted to show how the department had growth and improvement potential using newer workfl ow and print management technologies. The campus already had faculty members who would print more course packs for their c

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