PPL is a UK-based, music licensing company which licenses recorded music for broadcast, online and public performance use, on behalf of thousands of record companies and performers worldwide. Background PPL implemented Oracle E-Business Suite in 2006. As a major global music licensing provider, PPL collects royalties on behalf of thousands of its members every year. Oracle E-Business Suite was selected to support PPL’s increasingly complex business model, the range of tariffs it provides and its need for a world class CRM. The Business Challenge PPL had always hosted its Oracle E-Business Suite with a major, tier one Oracle hosting provider. They supplied a managed service, which included all DBA activities, patching, upgrades, back-ups and first-line product support, but th

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