Claims Transformation Improves Productivity, Reduces Processing Time By 20 Percent
Claims Transformation Improves Productivity, Reduces Processing Time By 20 Percent
4 PagesCASE STUDY CLAIMS TRANSFORMATION IMPROVES PRODUCTIVITY, REDUCES PROCESSINGTIME BY 20 PERCENT Abstract Infosys helped a Fortune 500 US life insurance company improve its life and annuities claims processing capabilities by designing a claims platform that enabled effective case management and intelligent task creation. Our solution improved business process efficiency and reduced claims processing time by 20 percent achieving annual savings of US$350,000. In addition, the revised schedule that we proposed reduced the program implementation time, achieving further cost savings of around 20 percent.Business Context The insurer was planning a strategic initiative to improve its life and annuities claims processing capabilities and further enhance its already good claims settlemen
