www.brightmetrics.com info@brightmetrics.com In October of 2017, the communities in the Northern California counties of Sonoma and Napa endured devastating wildfires. The disaster spread quickly, causing casualties and consuming over 160,000 acres, and over 7,000 structures. 1 While residents were being evacuated, emergency services were needed throughout the county, and people were dependent on local government municipalities to determine the best course of action for their safety. The City of Santa Rosa was an invaluable resource for the communities it serves in many respects, but especially when it came to communication. This emergency illustrated just how important telephone communication is to keeping people informed of vital information during a crisis. Fortunately fo

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