CUSTOMER STORY Industry: Local government Location: Copenhagen, Denmark Size: 45,000 employees Local government optimizes tight budgets to elevate service delivery with digital workflows on ServiceNow 30-50% expected decrease in resource demands over next five years Reduction in general IT costs Annual savings generated through creation of inhouse developer team €100K Doing more with less Across the world, there are very few examples of public service organizations being lavished with extra cash. The reality for most of them is that they have smaller budgets, greater workloads, and higher service expectations. They live by the mantra “do more with less.” Copenhagen understands this reality. In response, the Danish capital is promoting the advantages of automation through

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