City of Cincinnati Optimizes Field Services with Workflow Apps Local Government: Local Government: City of Cincinnati Division: Division: Utilities, Wastewater Collection Function: Function: Field Service Management, Customer Service Management The Challenge The Challenge The Metropolitan Sewer District of Greater Cincinnati's Wastewater Collection Division is responsible for managing and maintaining the city's sewer infrastructure and providing customer service for over 1 million residents and businesses. The division manages the activities of 150 full-time eld technicians plus contractors to perform critical maintenance, construction, and customer support activities across the city. Like many eld service organizations, the department was using several software systems for daily ope

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