Ascension Wastewater Treatment Optimizes Field Service Management Region: Region: Americas Company Size: Company Size: SMB Industry: Industry: Field Service Function: Function: Dispatch, work order management, call logging, asset management The ChallengeAscension Wastewater Treatment is Louisiana's largest privately owned sewer utility company, servicing 15,000 customers. The eld service company was using a packaged work order management software solution to manage its eld service activities, but found that it was inconvenient to use and not suited closely enough to the needs of the sta. The previous solution included iPhone apps for the eld sta to use, but the apps were not user friendly. Field technicians could not look up past information or dispatch new work orders from th

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