FEATURE QUOTE Transitioning to IGEL OS could not have been easier for our call center team. IGEL offered full support, making life simpler for our IT staff.” ~ Joe Verderame, VP of Architecture and Operations, Corporate Information Technology, Citrix SUMMARY Citrix Call Center Gives New Life to Old Hardware with IGEL The Customer Citrix Call Center, Fort Lauderdale, FL The Challenge • Hardware mix. Over time the call center supported a mixture of aging laptops and different thin client devices. Thus, platform-independent software became a requirement. • End user experience. Equipment needed to be as “connected” as possible, providing reliable, “always-on” access for 120+ inside sales representatives (ISRs). • Manageability. The organization’s IT

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