Case Study Summary Customer: Citrix Systems, Inc. – SaaS Division Headquarters: Santa Barbara, CA Industry: High-tech – Computer Software Products Replaced: • N/A Number of Users: • Agents: 100-plus • Business Users: 0 Challenge: Create an integrated solution that would automate back-end data entry and consolidate all customer inquiries into a single workstream to support a blended multichannel agent support organizat

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