800.443.9441 | solutions@blackbaud.com | www.blackbaud.com 1 CUSTOMER SPOTLIGHT Cincinnati Zoo & Botanical Garden When Cincinnati Zoo & Botanical Garden closed its doors during COVID-19, the Ohio attraction quickly created a daily virtual experience that immediately drew millions of virtual visitors—and new donors—from around the world. Cincinnati Zoo builds virtual audience during COVID-19, grows donors by nearly 500% in 10 days. Cincinnati Zoo & Botanical Garden works to inspire every visitor through wildlife every day. When the Ohio attraction shut its physical doors to ensure social distancing during COVID-19, it upheld that mission by flinging open virtual doors instead. Visitors not only showed up; they also reinvigorated Fiona the hippopotamus’ international

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