Business Challenge The goal of the CHRISTUS St. Michael Health System is to provide quality, compassionate care to those they serve in an operationally successful manner. As part of the CHRISTUS Health organization, a national health system with more than 30,000 associates, the CHRISTUS St. Michael Health System of Texarkana, TX employs 1,799 Associates, 95% of whom are offline. The organization was looking for a more modern, “real time” solution to reward and recognize employees and integrate social recognition into the business in order to increase alignment to business objectives and improve employee engagement. Achievers Insight Just 44% of the U.S. hospital workforce is engaged. 1 Having a highly- engaged healthcare organization reduces employee turnover and increases empl

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